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三一真情售后:有这样的服务兄弟 我们放心

eugenexw | 发布时间:2014-04-11 14:22:27

    一名三一挖掘机客户,说到三一的服务,感受很深:

    

    前段时间,有一天,天刚蒙蒙亮,天下着大雨,由于工期紧,我的挖机在石料厂里不分日夜地忙碌着。突然间,山体松动,一块碎石砸向挖机。


    不一会儿,操作手气喘吁吁地跑来告诉我,挖机不能动了,山体随时会滑坡。我脑子嗡的响了一下。如果不能及时完工,这单生意怕要丢了,这可是我谈了一年才谈下来的生意啊!


    危急时刻,我想到了三一服务。于是赶紧给三一售后服务工程师徐鹏伟打了电话。挂掉电话后,我回头又想了想,天下这么大雨,石料厂离公路至少要十几公里左右,服务车肯定上不来,这边路上又多泥石流,让人扛着工具怎么上来呢?我想只能听天由命吧,就叫操作手锁了车门,等雨停了再说。


    正准备收工,操作手突然叫我,“你看,山下面有个小红点,是不是三一的人来了?”我努力的向山下看,只见一个小红点在泥泞的山路上,一点一点的移动,虽然不是很清楚,但我敢肯定是三一的售后,这天气不会再有别的人来了。


    这让我重新有了战斗的勇气。徐鹏伟过来就开始维修。看着随时会落下来的碎石,我很担心,嘱咐他一定要小心。小徐笑了笑,叫我放心。他爬上爬下地忙碌着。


    几个小时后,徐鹏伟才从挖机里探出头里,露出憨憨的笑容:“王老板,您的挖机可以正常工作了。”那一刻,我不由得心头一热。没一会,机子就开出来了。从那以后,我是完全相信三一了。有这么好的服务工程师,我还有什么后顾之忧呢?


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